{"id":2902,"date":"2024-05-17T12:41:00","date_gmt":"2024-05-17T12:41:00","guid":{"rendered":"https:\/\/help.buero365.cloudmeshsolutions.com\/?page_id=2902"},"modified":"2024-06-10T12:35:13","modified_gmt":"2024-06-10T12:35:13","slug":"module-daide-au-contact","status":"publish","type":"page","link":"https:\/\/help.buero-365.com\/fr\/contact-support-module\/","title":{"rendered":"Module d'aide au contact"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2902\" class=\"elementor elementor-2902\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b35e003 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b35e003\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ffae485\" data-id=\"ffae485\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b098ddf elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"b098ddf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/help.buero-365.com\/fr\/\">Accueil<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-911d61b\" data-id=\"911d61b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-145fc86 elementor-search-form--skin-minimal elementor-widget elementor-widget-search-form\" data-id=\"145fc86\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;skin&quot;:&quot;minimal&quot;}\" data-widget_type=\"search-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<search role=\"search\">\n\t\t\t<form class=\"elementor-search-form\" action=\"https:\/\/help.buero-365.com\/fr\/\" method=\"get\" data-trp-original-action=\"https:\/\/help.buero-365.com\/fr\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-search-form__container\">\n\t\t\t\t\t<label class=\"elementor-screen-only\" for=\"elementor-search-form-145fc86\">Rechercher <\/label>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-search-form__icon\">\n\t\t\t\t\t\t\t<div class=\"e-font-icon-svg-container\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-search\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z\"><\/path><\/svg><\/div>\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Rechercher <\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<input id=\"elementor-search-form-145fc86\" placeholder=\"Aide \u00e0 la recherche\" class=\"elementor-search-form__input\" type=\"search\" name=\"s\" value=\"\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n\t\t<\/search>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee89694 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee89694\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b579a6\" data-id=\"3b579a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-97e89a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"97e89a8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-99e1de6\" data-id=\"99e1de6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56c440b elementor-widget elementor-widget-heading\" data-id=\"56c440b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Module d'aide au contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbce370 elementor-widget elementor-widget-elementskit-simple-tab\" data-id=\"cbce370\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-simple-tab.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <div class=\"elementkit-tab-wraper vertical  elementskit-fitcontent-tab\">\n            <ul class=\"nav nav-tabs elementkit-tab-nav\">\n                                    <li class=\"elementkit-nav-item elementor-repeater-item-10234ea\">\n                        <a class=\"elementkit-nav-link  active show top-pos\" id=\"content-10234ea69dd3ee3a80f3-tab\" data-ekit-handler-id=\"contact-support-\" data-ekit-toggle=\"tab\" data-target=\"#content-10234ea69dd3ee3a80f3\" href=\"#Content-10234ea69dd3ee3a80f3\"\n                            data-ekit-toggle-trigger=\"click\"\n                            aria-describedby=\"Content-10234ea69dd3ee3a80f3\">\n                                                        <span class=\"elementskit-tab-title\">Support de contact <\/span>\n                        <\/a>\n                    <\/li>\n                                <\/ul>\n\n            <div class=\"tab-content elementkit-tab-content\">\n                                    <div class=\"tab-pane elementkit-tab-pane elementor-repeater-item-10234ea  active show\" id=\"content-10234ea69dd3ee3a80f3\" role=\"tabpanel\"\n                         aria-labelledby=\"content-10234ea69dd3ee3a80f3-tab\">\n                        <div class=\"animated fadeIn\">\n                            <p>Bienvenue sur le portail d'aide Buro ! Si vous rencontrez des probl\u00e8mes ou si vous avez des questions, notre \u00e9quipe d'assistance est l\u00e0 pour vous aider.<\/p><p><strong>Suivez les \u00e9tapes simples ci-dessous pour soumettre votre demande.<\/strong><\/p><ul><li>Naviguez dans le menu de gauche de votre tableau de bord.<\/li><li>Cliquez sur \"Contact Supports\" pour ouvrir le formulaire de demande de support.<\/li><li>\u00a0<\/li><li>Indiquez votre adresse \u00e9lectronique et votre num\u00e9ro de t\u00e9l\u00e9phone, en veillant \u00e0 ce qu'il s'agisse d'un num\u00e9ro que vous utilisez fr\u00e9quemment, car c'est \u00e0 ce num\u00e9ro que nos r\u00e9ponses seront envoy\u00e9es. <\/li><\/ul><p><br \/><strong>Remplir vos coordonn\u00e9es :<\/strong><\/p><p>Saisissez votre nom complet dans le champ \"Nom complet\".<\/p><p>\u00a0<\/p><ul><li>Indiquez votre adresse \u00e9lectronique et votre num\u00e9ro de t\u00e9l\u00e9phone, en veillant \u00e0 ce qu'il s'agisse d'un num\u00e9ro que vous utilisez fr\u00e9quemment, car c'est \u00e0 ce num\u00e9ro que nos r\u00e9ponses seront envoy\u00e9es.<\/li><\/ul><p>\u00a0<\/p><p><strong>D\u00e9crivez votre probl\u00e8me : <\/strong><\/p><ul><li>Cliquez sur le menu d\u00e9roulant \"Motif du contact\" pour s\u00e9lectionner la cat\u00e9gorie qui d\u00e9crit votre probl\u00e8me ou votre demande.<\/li><li>Dans la zone de texte \"Votre message\", veuillez fournir une description d\u00e9taill\u00e9e de votre probl\u00e8me ou de votre question. Plus vous fournirez de d\u00e9tails, mieux nous pourrons vous aider.<\/li><\/ul><p>\u00a0<\/p><p><br \/><strong>Conseils pour d\u00e9crire votre probl\u00e8me :<\/strong><\/p><ul><li>\u00c9noncez clairement le probl\u00e8me auquel vous \u00eates confront\u00e9 ou la question que vous vous posez.<\/li><li>Indiquez les mesures que vous avez d\u00e9j\u00e0 prises pour tenter de r\u00e9soudre le probl\u00e8me.<\/li><\/ul><p><br \/><strong>Soumettre votre demande :<\/strong><\/p><ul><li>Une fois que vous avez rempli toutes les informations n\u00e9cessaires, v\u00e9rifiez-les deux fois pour vous assurer qu'elles sont exactes.<\/li><li>Cliquez sur le bouton \"Soumettre la demande\" pour envoyer votre demande \u00e0 notre \u00e9quipe d'assistance.<\/li><\/ul><p><br \/><strong>Que se passe-t-il ensuite ?<\/strong><\/p><ul><li>Apr\u00e8s avoir soumis votre demande, vous recevrez un courriel automatique confirmant que nous avons re\u00e7u votre message.<\/li><li>Notre \u00e9quipe d'assistance examinera votre demande et vous r\u00e9pondra le plus rapidement possible, g\u00e9n\u00e9ralement dans un d\u00e9lai d'un jour ouvrable.<\/li><li>Vous pouvez suivre l'\u00e9tat d'avancement de votre demande dans la section \"Suivi du courrier\" du menu lat\u00e9ral gauche.<\/li><\/ul><p><br \/><strong>Besoin d'une assistance imm\u00e9diate ?<\/strong><\/p><p>Si vous avez besoin d'une aide imm\u00e9diate, consultez notre section FAQ pour obtenir des r\u00e9ponses instantan\u00e9es aux questions les plus courantes.<\/p><p>\u00a0<\/p>                        <\/div>\n                    <\/div>\n                                \n            <\/div>\n                    <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Contact Support Module Contact Support Welcome to the Buro Help Portal! If you are experiencing issues or have questions, our dedicated support team is here to help. Follow the simple steps below to submit your request. Navigate to the left-hand side menu on your Dashboard. Click on \u201cContact Supports\u201d to open the support request form. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2902","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Support Module - Buero-365 Help Center<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Support Module - Buero-365 Help Center\" \/>\n<meta property=\"og:description\" content=\"Contact Support Module Contact Support Welcome to the Buro Help Portal! If you are experiencing issues or have questions, our dedicated support team is here to help. Follow the simple steps below to submit your request. Navigate to the left-hand side menu on your Dashboard. Click on \u201cContact Supports\u201d to open the support request form. 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